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Pros
  • For small & large businesses
  • eCommerce integration
  • Free trial
Cons
  • Tricky reporting features
Bottom Line
Restaurant & Bar
Retail
Top 5
1
9.9
2
9.2
3
8.9
4
8.5
5
8.1
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Overview

Lightspeed provides point of sale solutions for retailers and restaurants with plans that adapt to all businesses of all sizes. Lightspeed POS solutions offer 3 options for retailers with features like inventory management, detailed reporting, and eCommerce integration.

Restaurants can also choose from 3 plans suited for small, medium, and large businesses with features like a register, printers, 24/7 support, standard onboarding, free updates, and basic reporting. Medium and Large plans adapt to support a larger restaurant.

You can purchase available hardware through their website such as card swipers, barcode scanners, cash drawers, label printers, iPad hardware kit, desktop cash register, etc.

 

Features

Lightspeed's POS solutions are adaptable to different types of retailers including single stores or multi-shop businesses. Retail features include inventory management, detailed reporting, quick product search, PIN login, eCommerce integration, and a personalized point of sale system.

Lightspeed also provides specialized solutions for restaurants. Their various restaurant features make it much easier to process orders and accept payments, allowing restaurant owners to serve more customers and increase profitability. 

Restaurant features include: 

  • Custom floor plans
  • Menu management
  • Staff management
  • Takeout & delivery service
  • Bill splitting
  • And much more

 

Pricing

Lightspeed plans come with a free trial so you can test out their service before purchasing with no credit card required. Restaurants can choose from 3 pricing plans suited for small, medium, and large businesses. The most basic plan comes with 1 register, up to 2 printers, 24/7 support, standard onboarding, free updates, and basic reporting. Medium and Large plans adapt to support a larger restaurant.

Meanwhile, retailers also have a choice between 3 plans designed for small, medium, and large shops. The most basic plan includes 1 user, basic reporting, and 24/7 customer support. Medium and Large plans include more users to adapt to a growing business.

 

Ease of Use

Although Lightspeed has a great deal of functionalities, customers can easily manage the system from a single page. Accessing reporting takes a little more time to figure out, but can be quite simple once you get acquainted with the system. 

Furthermore, many Lightspeed customer reviews on Trustpilot mention how easy Lightspeed is to use and how the POS system often makes their lives easier. Overall on Trustpilot, Lightspeed has a 5 star rating with 87% of customers giving the service a positive rating.

 

Customer Support

Lightspeed offers 24/7 support and provides several ways of getting in touch with their customer support team. They offer worldwide phone support and toll-free phone for US customers. They also have an on-site contact form and an email support system.

Furthermore, Lightspeed hosts active social media pages on Facebook, Twitter, Instagram, Pinterest, Linkedin, and YouTube. Their support center also includes training videos, and free guides.

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